Client Services
Unless the client is a minor, we will only service ONE client in the treatment room at the time. We want to provide a calm, relaxing experience for our clients. We kindly ask that other guests wait outside in the waiting areas.
Cancellations/ Rescheduling / No-Shows
We understand that things come up and you may need to cancel or reschedule your appointment. We ask that you provide us with at least 48 hours' notice if you need to cancel or reschedule your appointment. Failure to do so may result in a cancellation fee of $35. Any "no-shows" will be charged 100% of missed service and if "no-show" is apart of a treatment package, a session will be forfieted.
Gifting Services
If you are booking a service for someone other than yourself, please put their name in for booking. Remember all services are for that person ONLY. In the event you need to transfer services you will need to contact us directly at 678-653-3192 or at info@rochelleaesthetics.com
Late Policy
We ask that all guests arrive on time for their appointments to ensure that we can provide the full treatment that you deserve. Clients are allowed a 15 min grace period. Anything past that we will do everything possible to extend and accommodate you. If accepted, there will be a $20 late fee added at checkout. However, if there is another appointment following your service, we cannot make guarantees. If you are running late, please let us know as soon as possible so that we can make every effort to accommodate you.
Treatment Packages
Our spa treatment packages are valid for 30 days after the term ( 3, 6, or 12 months) of the package. Any packages that have not been used within the time frame of the series will expire and become void.
Refunds
Thank you for taking the time to go over our policies. Here at Rochelle Aesthetics, we are committed to providing you with the best possible experience, and to ensure that your visit with us is safe, comfortable, and enjoyable.
We want you to have a relaxing and rejuvenating experience at your service, so please feel free to ask us any questions you may have. Our staff is knowledgeable and always happy to assist you in any way we can.
Thank you for choosing Rochelle Aesthetics!
There will be no refunds on any service, treatment packages or products. All sales are final. Credits will be applied to the client profile for future services or product purchases.